This video looks at why do difficult conversations happen and how to manage these more successfully? The reasons may be related to whether you were clear on, or other others understood, expectations; perceived relationships with staff; whether evidence is sound and a sense of proportion in the scale of reaction. The video then presents a practical framework for your conversation.

Holding Difficult conversations – as a leader you have to remember you are human first and leader second. Be sure before you start a conversation – Why are you having the conversation? Also knowing what outcomes you have in mind will help you shape the conversation and give you confidence to handle it successfully

Overcoming resistance is a common issue for those in leadership and this video considers these three areas – Is the Why strong enough? Are there any fundamental flaws in your idea? And understanding the four behaviours you may experience in colleagues when you implement change – Active resistance, Passive Resistance, Caution and Enthusiasm. This series of videos will discuss strategies to help navigate these behaviours.

This video discusses the behaviour of Active Resistance to change and strategies to manage this as part of your change process, including the importance of explaining the ‘Why’ to change not just the ‘How’.

This video discusses the behaviour of Passive Resistance when implementing change. Understanding what it is, why it happens and how to overcome it to ensure these colleagues understand compliance isn’t optional and come with you on the journey

This video discusses the behaviours of those who are Cautious or Enthusiastic. For the Cautious you are asking for their trust and commitment and the strategies you use to demonstrate your commitment are key. For the Enthusiastic colleagues encourage them to implement the vision and pilot things but remember to listen to them on both successes and areas of improvement