Module 1 – Managing Difficult Conversations

£49.00 Inc VAT

About this product

 Module 1 – Managing Difficult Conversations

Calling them difficult conversations is part of the problem, they are not difficult, they are accurate . We don’t normally speak that way, so it feels awkward  anxious and we would rather avoid it. There is a way to have these conversations and get over the ‘ick’ and carry on leading.

By the end of this module …

• You will understand the keys to having a successful difficult conversation, including the level of clarity needed before you start and how to secure it
• I walk you through a complete conversation – start to finish. You will have a framework that works in multiple situations. It doesn’t matter what the issue is, this framework works every time

I show you exactly what to do when ..

• the colleague discloses something that is tricky or significant
• the colleague breaks down in tears or gets angry and kicks off
• when they try to deflect and steer you down a rabbit hole

Your confidence will build and be secure as I come alongside you and give the support you cannot ‘google’- this is what you need to master a part of leadership that has you up at night or keeps you in a place of dread, but you can’t tell anyone.

You will be able to view this modules as many times as you wish for 1 month from the date of your purchase.